Online shop, sale exclusively reserved for Japan. Delivery is free, for your enclosures France and Excellence

Refund policy

Right of withdrawal

In accordance with the legal provisions in force, the non-professional Customer residing in Europe has a period of fourteen days from the date of receipt of the Product to exercise his right of withdrawal from the Vendor, without having to justify his reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 15 days of the notification to the Vendor of the Customer's decision to withdraw.

The returns are to be made, within a maximum of 14 days following the notification of withdrawal by the Customer, to the address of the Seller's head office, in their original condition and complete (packaging, accessories, instructions...) allowing them to be put back on the market in new condition. Damaged, soiled or incomplete products are not accepted.

The right of withdrawal can be exercised online, using the withdrawal form available on the Site, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, unambiguous, expressing the desire to withdraw.

In the event that the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs shall be reimbursed, with the cost of returning the Product(s) being borne by the Customer.

The packaging of the returned Products is the sole responsibility of the Customer, who shall take all necessary precautions to protect the Products from any damage caused by transport, taking into account the mode of transport used.

The exchange (subject to availability) or refund shall be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in this article.

This right of withdrawal does not apply if the Products have been unsealed by the consumer after delivery and cannot be returned, after being opened, for reasons of hygiene or health protection.

This right of withdrawal does not apply to customers acting in a professional capacity, nor for deliveries outside Europe.

Customer Service 6/7

We are at your disposal to answer all your questions. Both before, during, only after your order. Do not hesitate to contact us by email.

Secure payments

The management of our online payments are 100% secure with Stripe and Paypal.

EXPRESS DELIVERY

Our delivery times are between 5 and 12 working days for Japan and South Korea.

Satisfy you, our duty

Satisfy yourself is important to us so you benefit from a refund policy. Consult our general conditions of sale