Shipping policy

Deliveries

During the online ordering process, the Customer is invited to choose the delivery method for the Products.

The Products ordered by the Customer will be delivered to the address indicated by the Customer when ordering. The Customer will be solely responsible for the consequences of any error or incompleteness in the address that makes delivery impossible, difficult or late.

The estimated delivery date is indicated when choosing this delivery method before the order is validated.

The delivery is constituted by the transfer to the Customer of the physical possession or control of the Product.

The Customer is solely responsible for any customs formalities and/or the application of any restrictive regulations on certain Products in certain countries.

Before placing an order, the Customer is invited to check the conditions of entry of the Products into his country.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits indicated at the time of the order.

However, if the ordered Products were not delivered within 20 days after the forecasted date of delivery, for any other cause than the force majeure or the fact of the Customer, the sale will be able to be cancelled at the written request of the Customer under the conditions foreseen in the articles L 216-2 L 216-3 L241-4 of the Code of the consumption.

The sums paid by the Customer will then be restored to him at the latest in the fourteen days which follow the date of denunciation of the order, to the exclusion of any compensation or withholding.

In case of absence of the person who can take possession of the Products at the time of delivery, the carrier will leave a notice of passage at the delivery address indicated by the buyer, specifying the modalities of new delivery or inviting him to withdraw the Products at the warehouse of the carrier.

In no event shall the Seller be liable for any deterioration of the products due to their late collection by the Customer from the carrier.

The Customer is required to check the condition of the Products delivered. The Customer has a period of 5 days from the date of delivery to formulate by e-mail any reservations or claims for non-conformity or apparent defect of the delivered Products (e.g. damaged parcel already opened...), with all the related documents (essential photos). After this period and if these formalities are not respected, the Products shall be deemed to be in conformity and free of any apparent defect and no claim shall be validly accepted by the Seller.

The Seller shall refund or replace, as soon as possible and at its own expense, the Products delivered with apparent or hidden defects that have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these General Terms and Conditions of Sale.

Some packaging materials are essentially made of recyclable materials. In an eco-responsible approach, it is recommended to the Customer to respect the selective sorting instructions for the elimination of this packaging.